IDR Product Guarantees
Registration & Extension to 3 years free
All our machines come with a manufacturer's warranty.
UPDATE OF THE MANUFACTURER'S WARRANTY CONDITIONS 2021
Following the new standards in effect in the European Union, all our products sold since January 1, 2021, benefit from a manufacturer's warranty following the date of purchase of the product :
1 year for professionals
2 years for individuals
Any conflicting information that may be displayed on subsequent materials should be ignored.
FREE EXTENSION OF WARRANTY to 3 YEARS
The warranty can be extended to 3 years free of charge for all customers (i.e. an additional 1 to 2 years depending on your type of buyer), to do this you must register the extension request using one of the following solutions.
Warning: The extended warranty only applies to IDR machines, not to consumables and Scan air CO2 Mini products.
Option 1: Return the paper warranty card.
It is provided at the back of the user booklet of each machine and should be filled in and returned by post within 15 days of purchase, following the instructions on the document.
Option 2: Return the digital guarantee form.
PDF document available by following this link, to be completed and returned to this address: Support@idrgroupe.com
Option 3: Use the online warranty registration form :
See the form below.